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Returns & Exchanges Policy

We want to make sure that you are completely satisfied with your purchase in our store MURANODIRET

 you may return your UNUSED article within 14 days from the date of arrival.

Before sending back the item, please make sure that All of the following conditions have been correctly satisfied

The article you wish to return:

- can be sent back to us only after you have requested an ítem return authorization by writing to contact@muranodirect.com

- must be sent back within 5 days from the date we accept the request for return.

- must be unused, unworn and not damaged.

- must be returned complete of all of its parts and accessories.

- must be sent in its original packaging, and carfully packed as received.

- you must notify us when the shipment will be sent back to us and provide a trackable tracking number.

 

All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. 

If all the above mentioned conditions are satisfied, we will refund you the cost of the product. Except for the Shipping costs  on the customer's charge.

On purchases made through PayPal, the PayPal fee cannot be refunded, 3% of total.

On purchases made through Credit Card, the transaction fee cannot be refunded, 2% of total.

MURANODIRECT.COM offers no refunds, exchanges or credits before the article has been received by us.

We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; 

Refunds are processed within approximately six (10) business days from receipt of your merchandise.